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Restocking fee ?
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RickC
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March 29, 2021 - 10:20 pm
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When I woke up this morning at 5am I ordered 50 loose rounds of 32 Long RF I found online & then realized later at 8am they were 38 Long RF (I was still half asleep I guess) so I immediately cancelled the order as they don’t open until 9am & sufficient time to cancel. Then I read the store is closed on Monday’s(today). At 11am I received the message below.
Just wondering what others feel about a policy in a situation like this. I don’t think there was any “restocking” involved but I guess it took a few seconds of someone’s time to press copy, paste, & send. I figured restocking fees were associated with returns. ??‍♂️

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March 29, 2021 - 10:41 pm
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If they have a voice number, give them a call and explain what happened but what is 10% of the price? I have bought parts for the business and made mistakes on $300 parts and they had a 15% restocking fee and I had to eat it or sit on a part I didn’t need and eventually send it to the scraper so I sent the parts back and I still do business with them. I do see why they have restocking fees since they have to make sure the item is in as new condition and my have to repackage it but if it never left their premises they should have a little compassion.

Bob

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RickC
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March 29, 2021 - 10:55 pm
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I see your point Bob. I did write them and asked if this situation really deserved the policy in my situation. No reply yet. I was just wondering in the mean time what others here thought whether for or against.

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March 29, 2021 - 11:45 pm
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In my active collecting days, this would have been such an easy problem to solve.  I would have simply looked for a rifle in that caliber.  What a wonderful excuse to pick up another rifle.

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March 29, 2021 - 11:48 pm
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steve004 said
In my active collecting days, this would have been such an easy problem to solve.  I would have simply looked for a rifle in that caliber.  What a wonderful excuse to pick up another rifle.  

Steve I only do that for 32WS guns ?

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March 30, 2021 - 12:07 am
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steve004 said
In my active collecting days, this would have been such an easy problem to solve.  I would have simply looked for a rifle in that caliber.  What a wonderful excuse to pick up another rifle.  

Not another obsolete RF rifle, unless there’s insufficient aggravation in your life, & 38 RF is even more of an aggravation than .32 RF.

As for the restocking fee, of course it’s phony, if nothing had yet been done with your order.  But you were asking for problems when you bought the gun, unless it was your intention to convert it to CF.

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RickC
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March 30, 2021 - 12:12 am
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I respect everyone’s opinion Clarence, but it doesn’t mean I agree with it lol. My 1885 in 32 Long RF is all original & as honest as Mother Theresa. I have no intentions of converting it. It letters & I LIKE it.

RickC

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March 30, 2021 - 12:42 am
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Rick,

My personal opinion is this… they did not take the item off of the shelf, package it, or ship it.  Therefor, NO restocking fee is justifiable.  Did you even pay for the item yet?  If not, No problems for you.  If you used a credit card and paid for it online, cancel the credit card transaction, and tell the shop that wants the “10% restocking” fee to pack sand.

My 2-cents

Bert

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RickC
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March 30, 2021 - 12:51 am
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Bert H. said
Rick,

My personal opinion is this… they did not take the item off of the shelf, package it, or ship it.  Therefor, NO restocking fee is justifiable.  Did you even pay for the item yet?  If not, No problems for you.  If you used a credit card and paid for it online, cancel the credit card transaction, and tell the shop that wants the “10% restocking” fee to pack sand.

My 2-cents

Bert  

I totally agree with you Bert. It was already on my credit card when I realized it was the wrong caliber I ordered. I think I will dispute it now with my cc company.

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March 30, 2021 - 1:18 am
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Bert H. said
 If you used a credit card and paid for it online, cancel the credit card transaction, and tell the shop that wants the “10% restocking” fee to pack sand. 

The great advantage of paying with a CC:  YOU have the last word, because YOU, not the merchant, are the bank’s customer & chief concern.  Most merchants have sense enough to know this, & won’t dispute the transaction, unless the customer is perpetrating a fraud.

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March 30, 2021 - 1:29 am
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RickC said
I respect everyone’s opinion Clarence, but it doesn’t mean I agree with it lol. My 1885 in 32 Long RF is all original & as honest as Mother Theresa. I have no intentions of converting it. It letters & I LIKE it.

RickC  

Rick, you’re in luck, as there’s a world of .32 RFs in circulation that go begging for lack of collector interest!

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March 30, 2021 - 1:51 am
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I went through this with a hotel stay at Tulsa when they canceled the show a year ago. I had canceled my hotel and got the cancellation number from them but they still charged me for the first night. Hotel would not help so I disputed it with the CC and they send a notice to the merchant and they have a opportunity to tell their side which they didn’t have a leg to stand on so I got my money back which takes a couple months. But with you they have their restocking policy on their side but you will have to convince the CC company to take your side. One thing that I don’t like about the company you are dealing with is the standard practice in online retail is you don’t charge the CC until the item ships so if there is any stock issues.

Did you find the return policy on their web site?

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RickC
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March 30, 2021 - 5:01 am
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Bob this is the email response I received this morning after I asked for it to be waived in my circumstances.

“Whether or not we are open has no bearing on the cancellation policy for orders. We incur a penalty from all credit card companies for any refunds due to cancellations. In effect, it costs us money when customers place an order, then cancel that order, whether or not we are open, or if we have processed that order. As a result of this situation, we are forced to pass that charge along to the customer for each cancellation.”

Hog wash or true?

RickC

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March 30, 2021 - 12:44 pm
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Send them this:

“I was SO hoping it wouldn’t be necessary to complain to my bank, but your actions leave me no choice.” 

Most merchants would regard the time lost in responding to your bank more costly than the bank’s service charge, if any.

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March 30, 2021 - 1:14 pm
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RickC said
Bob this is the email response I received this morning after I asked for it to be waived in my circumstances.

“Whether or not we are open has no bearing on the cancellation policy for orders. We incur a penalty from all credit card companies for any refunds due to cancellations. In effect, it costs us money when customers place an order, then cancel that order, whether or not we are open, or if we have processed that order. As a result of this situation, we are forced to pass that charge along to the customer for each cancellation.”

Hog wash or true?

RickC  

If they charge your CC right away then they did incur a charge which is usually around 3% and if there is another charge for refunding then they are out that was well. So they will have a legitimate reason to charge a restocking fee which your CC company will understand. Its just like Ebay, any time you buy something from someone, the seller looses about 3% to Paypal. I would say you only have a 10% chance of getting it back. I would send them a note saying that they should consider waiting on charging the CC until the item is ready for shipment like other retailers going forward. I assume they have a automated web site that runs the CC as soon as you hit submit.

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March 30, 2021 - 2:08 pm
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   RickC,

          Don’t stand waist deep downstream from the herd. The ‘pound sand’ advice doesn’t show much class. You purchased an item by a mistake of Your making. The business didn’t describe them as 32 Rim. You have added cost to the business. The correct action isn’t hard to figure out. Get back upstream from the Bull and dip a clean pot of coffee water.  

My thoughts

Dana

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March 30, 2021 - 3:37 pm
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Is there any way you could have switched the order to some other product you could have used?

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RickC
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March 30, 2021 - 4:01 pm
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Interesting comments.

Steve there was nothing I wanted or they had.

No biggie Dana, all good. I’m not pissed or anything, was just wondering what other collectors thought.

I’m having a fresh cup of coffee as I read these replies. Always appreciated.

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March 30, 2021 - 9:18 pm
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Wanted to share what I found…..I asked the guy who owns the Benjamin Moore store about this and he said that every credit card has a transaction fee,for buying and returning, but it usually doesn’t amount to all that much- he said .15-.20 per transaction. He also said whatever deal he has could be different than what they have. He said restocking fees usually come from the business themselves and are probably in the fine print someplace when a buyer makes their purchase. 

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RickC
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March 30, 2021 - 9:33 pm
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Thanks for the info Bill. I would agree with him it’s not 10% charged to cc, but that’s my retailers policy so I’ll eat it…& choose another dealer to spend my thousands ☺️

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