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When I woke up this morning at 5am I ordered 50 loose rounds of 32 Long RF I found online & then realized later at 8am they were 38 Long RF (I was still half asleep I guess) so I immediately cancelled the order as they don’t open until 9am & sufficient time to cancel. Then I read the store is closed on Monday’s(today). At 11am I received the message below.
Just wondering what others feel about a policy in a situation like this. I don’t think there was any “restocking” involved but I guess it took a few seconds of someone’s time to press copy, paste, & send. I figured restocking fees were associated with returns. ??♂️
Offline
If they have a voice number, give them a call and explain what happened but what is 10% of the price? I have bought parts for the business and made mistakes on $300 parts and they had a 15% restocking fee and I had to eat it or sit on a part I didn’t need and eventually send it to the scraper so I sent the parts back and I still do business with them. I do see why they have restocking fees since they have to make sure the item is in as new condition and my have to repackage it but if it never left their premises they should have a little compassion.
Bob
WACA Life Member--- NRA Life Member---- Cody Firearms member since 1991 Researching the Winchester 1873's
Email: [email protected]
I see your point Bob. I did write them and asked if this situation really deserved the policy in my situation. No reply yet. I was just wondering in the mean time what others here thought whether for or against.
In my active collecting days, this would have been such an easy problem to solve. I would have simply looked for a rifle in that caliber. What a wonderful excuse to pick up another rifle.
steve004 said
In my active collecting days, this would have been such an easy problem to solve. I would have simply looked for a rifle in that caliber. What a wonderful excuse to pick up another rifle.
Steve I only do that for 32WS guns ?
steve004 said
In my active collecting days, this would have been such an easy problem to solve. I would have simply looked for a rifle in that caliber. What a wonderful excuse to pick up another rifle.
Not another obsolete RF rifle, unless there’s insufficient aggravation in your life, & 38 RF is even more of an aggravation than .32 RF.
As for the restocking fee, of course it’s phony, if nothing had yet been done with your order. But you were asking for problems when you bought the gun, unless it was your intention to convert it to CF.
I respect everyone’s opinion Clarence, but it doesn’t mean I agree with it lol. My 1885 in 32 Long RF is all original & as honest as Mother Theresa. I have no intentions of converting it. It letters & I LIKE it.
RickC
Rick,
My personal opinion is this… they did not take the item off of the shelf, package it, or ship it. Therefor, NO restocking fee is justifiable. Did you even pay for the item yet? If not, No problems for you. If you used a credit card and paid for it online, cancel the credit card transaction, and tell the shop that wants the “10% restocking” fee to pack sand.
My 2-cents
Bert
WACA Historian & Board of Director Member #6571L
Bert H. said
Rick,My personal opinion is this… they did not take the item off of the shelf, package it, or ship it. Therefor, NO restocking fee is justifiable. Did you even pay for the item yet? If not, No problems for you. If you used a credit card and paid for it online, cancel the credit card transaction, and tell the shop that wants the “10% restocking” fee to pack sand.
My 2-cents
Bert
I totally agree with you Bert. It was already on my credit card when I realized it was the wrong caliber I ordered. I think I will dispute it now with my cc company.
Bert H. said
If you used a credit card and paid for it online, cancel the credit card transaction, and tell the shop that wants the “10% restocking” fee to pack sand.
The great advantage of paying with a CC: YOU have the last word, because YOU, not the merchant, are the bank’s customer & chief concern. Most merchants have sense enough to know this, & won’t dispute the transaction, unless the customer is perpetrating a fraud.
RickC said
I respect everyone’s opinion Clarence, but it doesn’t mean I agree with it lol. My 1885 in 32 Long RF is all original & as honest as Mother Theresa. I have no intentions of converting it. It letters & I LIKE it.RickC
Rick, you’re in luck, as there’s a world of .32 RFs in circulation that go begging for lack of collector interest!
I went through this with a hotel stay at Tulsa when they canceled the show a year ago. I had canceled my hotel and got the cancellation number from them but they still charged me for the first night. Hotel would not help so I disputed it with the CC and they send a notice to the merchant and they have a opportunity to tell their side which they didn’t have a leg to stand on so I got my money back which takes a couple months. But with you they have their restocking policy on their side but you will have to convince the CC company to take your side. One thing that I don’t like about the company you are dealing with is the standard practice in online retail is you don’t charge the CC until the item ships so if there is any stock issues.
Did you find the return policy on their web site?
Bob
WACA Life Member--- NRA Life Member---- Cody Firearms member since 1991 Researching the Winchester 1873's
Email: [email protected]
Bob this is the email response I received this morning after I asked for it to be waived in my circumstances.
“Whether or not we are open has no bearing on the cancellation policy for orders. We incur a penalty from all credit card companies for any refunds due to cancellations. In effect, it costs us money when customers place an order, then cancel that order, whether or not we are open, or if we have processed that order. As a result of this situation, we are forced to pass that charge along to the customer for each cancellation.”
Hog wash or true?
RickC
Send them this:
“I was SO hoping it wouldn’t be necessary to complain to my bank, but your actions leave me no choice.”
Most merchants would regard the time lost in responding to your bank more costly than the bank’s service charge, if any.
RickC said
Bob this is the email response I received this morning after I asked for it to be waived in my circumstances.“Whether or not we are open has no bearing on the cancellation policy for orders. We incur a penalty from all credit card companies for any refunds due to cancellations. In effect, it costs us money when customers place an order, then cancel that order, whether or not we are open, or if we have processed that order. As a result of this situation, we are forced to pass that charge along to the customer for each cancellation.”
Hog wash or true?
RickC
If they charge your CC right away then they did incur a charge which is usually around 3% and if there is another charge for refunding then they are out that was well. So they will have a legitimate reason to charge a restocking fee which your CC company will understand. Its just like Ebay, any time you buy something from someone, the seller looses about 3% to Paypal. I would say you only have a 10% chance of getting it back. I would send them a note saying that they should consider waiting on charging the CC until the item is ready for shipment like other retailers going forward. I assume they have a automated web site that runs the CC as soon as you hit submit.
Bob
WACA Life Member--- NRA Life Member---- Cody Firearms member since 1991 Researching the Winchester 1873's
Email: [email protected]
RickC,
Don’t stand waist deep downstream from the herd. The ‘pound sand’ advice doesn’t show much class. You purchased an item by a mistake of Your making. The business didn’t describe them as 32 Rim. You have added cost to the business. The correct action isn’t hard to figure out. Get back upstream from the Bull and dip a clean pot of coffee water.
My thoughts
Dana
Is there any way you could have switched the order to some other product you could have used?
Interesting comments.
Steve there was nothing I wanted or they had.
No biggie Dana, all good. I’m not pissed or anything, was just wondering what other collectors thought.
I’m having a fresh cup of coffee as I read these replies. Always appreciated.
Wanted to share what I found…..I asked the guy who owns the Benjamin Moore store about this and he said that every credit card has a transaction fee,for buying and returning, but it usually doesn’t amount to all that much- he said .15-.20 per transaction. He also said whatever deal he has could be different than what they have. He said restocking fees usually come from the business themselves and are probably in the fine print someplace when a buyer makes their purchase.
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