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I first met Doug Turnbull many years ago when he and his father were working in a small shop (his dad’s) in upstate New York. I’ve seen a goodly number of rifles and shotguns refurbished by Doug over the years. Some were very good, some were okay, some were done poorly. Hey, not every painting, not even one painted by a great artist is a “Masterpiece”. Trying to make a 100+ year old rusty (Patina) piece of junk look like it was never taken out of the original box or saw the light of day requires more than D..T nor anyone else can reasonably be expected to accomplish each and every time. That said, I think this Foreman “Sam” at least should be repremanded for his treatment of a customer that just dropped better than $6000.00 for workmanship such as depicted in these photos. If the 1876 rifle was originally in such poor shape Sam should have contacted the customer and explained the situation before any work was started. Once the restoration work began, be it Turnbull’s or any other good shop, they have the obligation to do it correctly. The “Side Plates” on this 1876 can and should be redone using replacements if nessessary and at no extra cost to the customer. That is how a firm gets a “Great” reputation for the “Best Customer Service”. Fixing messups, be they poor workmanship or just poor communication on the part of the person in charge is just part of the cost of doing business. Talk to D.T. and in all likelyhood the correct thing will be done. Apache.
The blog I posted, or whatever it’s called pertaining to Doug Turnbull’s restoration of a Winchester 1876 should be taken as a reply to a POST on this sight posted on March 24, 2015. Prowler (SAM) should read the aforementioned post and contact Doug, explaining his several conversations with D.T.’s forman and the results of those conversations. Doug T. is a reasonable businessman and in all likelyhood resolve Prowler’s problem to both of their satisfaction. Apache
Given some of the responses to the original post, I’d think that someone had to forward that post directly to Doug. Perhaps, he’s already contacted Prowler and is working to resolve this.
sb said
Given some of the responses to the original post, I’d think that someone had to forward that post directly to Doug. Perhaps, he’s already contacted Prowler and is working to resolve this.
As a small business man I did not want to make any waves or cost any problems for anyone, look at my first post on this forum and other forum too, I did not mention anything who did the restored this rifle until I got my rifle back and the answer from his foreman.
First I did contact DT Manufacture as soon as I received my rifle back told them about my issued, they did sent a call tag pickup the rifle, a week later I got a called from his foreman told me side plate was hammer forging mark they could not do anything about it, then told me because I have my old original stock that the best they can do, then he told me that he talk to DT and he told me DT said that’s good enough cannot do anything more than that (this is nothing have been record, it just I said you said) so they sent my rifle back, as I posted it my rifle was scratches worse than it was. I call couple of times try to talk to DT but he not available that the answers I did received.
I have about 50 + comments on my notebook, everyone saw the rifle they all agreed it is poor workmanship.
I plan to go to Denver show to bring this rifle for display but my granddaughter graduating from high school, I have to cancelled the plan, same as Cody show I have to go to Bozeman which was the same date as Cody show but one of my friend will be at Cody show he agree to bring this rifle to display have everyone see what the workmanship of this rifle was.
NRA, SAFARI CLUB INT'L SASS LIFE MEBER, POW MIA ACTIVE MEMEBER.
To follow up the topic:
I will have a friend his name is Doug also, he did not have a table to display, but he will take my rifle to the Cody to show around and let DT see how good of his restored of my rifle, I don’t mind to pay if it done right.
He will walk around and with the rifle in the case have a sign say
HERE IS!
WINCHESTER 1876, RESTORED BY DT ANYONE WANT TO SEE PLEASE LET ME KNOW
One more thing I like to add on this is, I have been charged $775 for the fore end because the fore end when they took it off was split, I remember my fore end I did took it off myself and sent it in separate, I did not see any crack or split . I believe it the same fore end I have. I cannot proof it until DT see the rifle, I will have a gunsmith taking it off.
I think DT not interested in restoration anymore, his business is aim trough making an AR and 1911.
NRA, SAFARI CLUB INT'L SASS LIFE MEBER, POW MIA ACTIVE MEMEBER.
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